Jackson Fire and Security are helping a Suffolk based country house hotel remain compliant by carrying out fault-finding and correction on their wireless fire alarm system.
The Grange Country House Hotel, Restaurant and Spa approached Jackson Fire and Security when it appeared they had a fault on their wireless fire alarm panel. They had experienced difficulties with other maintenance suppliers who were unable to get to the root of the problem. It was essential they had this problem dealt with as a matter of urgency, due to the nature of their business with guests sleeping on the premises overnight.
A Jackson Fire and Security surveyor visited the hotel and identified the cause of the problem and got the system back up and running as it should be. The Jackson engineer carrying out the work provided the hotel owner with a full takeover service report which includes a comprehensive list of every device tested whilst on site.
From this visit, Jackson Fire and Security also carried out a full takeover of the six monthly maintenance of their fire alarm, as well as yearly servicing of their fire extinguishers and emergency lights, ensuring they are compliant with all the fire safety services available.
Project manager for East Anglia Tom Fletcher said: “We pride ourselves on problem solving which is crucial within the industry we operate in. I am pleased we were able to find a solution for The Grange Country House Hotel in a quick and effective manner, whilst causing minimum disruption to the daily running of the hotel.”
“One of the nicest things about our job is the wide variety of premises we visit on a daily basis. I would highlight The Grange Country House Hotel as one of the most pleasant and welcoming and we looking forward to returning to carry out our service visits.”
Hotel owner Vipul Khurana, said: “We had a fault appear on our wireless fire alarm panel, and I was growing increasingly frustrated that our current provider wasn’t coming up with a solution.”
“Once we contacted Jackson Fire and Security, their engineer was absolutely fantastic and I was very impressed with the service. It has been a pleasure to have Jacksons on site and most importantly they actually understand our system.”
The Grange Country House Hotel, has 18 comfortable en-suite bedrooms, 1 rosette restaurant serving innovative interpretations of classic English dishes, afternoon teas and Sunday lunch.